Pluscloud: Creating capacity for Software Development
Renowned for being different, Pluscloud is an award-winning Zendesk Premier Solution Provider, based in the Netherlands and working with international organizations, from start-ups to scale-ups.
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The challenge
- Pluscloud was looking to scale from a consultancy to a SaaS provider.
- Freelancers were not readily available as the project required continuous capacity.
- Outsourced devs were also unfeasible for the small company due to cost and lack of market knowledge.
Proshore began working with Pluscloud in 2018 as the company looked to transition and scale from a consultancy to offering its own suite of software as a service, built around Zendesk.
In the past, Pluscloud relied on freelance developers to add capacity when it was needed for their projects. Often these projects were short-term, so it was difficult to find the right talent within a tight time frame, especially for a small company located on the High Tech Campus in Eindhoven.
Pluscloud previously tried bringing in remote freelancers from overseas, but they often had limited availability and were usually expensive to hire. In addition, they lacked the relevant development knowledge and had a limited understanding of the expectations of the Dutch market. This made working with them ultimately unfeasible for a small company.
That’s when Pluscloud turned to Proshore’s development team as a service, based in Nepal.
Partnership result
We enabled Pluscloud to become an award-winning ‘Zendesk Premier Solution Provider’ by building, launching, and maintaining more than 10 micro-SaaS applications exclusively built for the Zendesk ecosystem.
The solution
- As a development company, Proshore had the required expertise and experience for what Pluscloud needed.
- As a partner, flexibility was also provided as the company scaled, up or down.
- 15+ mirco-SaaS apps developed for the Zendesk marketplace along with additional functionalities above what Zendesk offers.
Initially, Proshore offered Pluscloud the flexibility needed, in terms of capacity, to respond to their client needs. They were able to dial up and dial down on developers as and when needed, and at short notice.
Since then, collaboration has evolved. Proshore has helped Pluscloud to build all kinds of additional features for customer service, beyond the reach of standard Zendesk functionality. For example, we helped consolidate a variety of customer touchpoints into one place, so that businesses establish a clear overview of how the customer is interacting, their behavior on the website, whether they’ve used online chat facilities, and if they’ve communicated by phone. This enables companies to gain insights beyond what Zendesk typically offers, and create customer-serving functionality, such as enabling customers to specify a convenient time for a callback.
Whilst Pluscloud implements Zendesk solutions at customer sites, Proshore helps them to realize potential ideas and applications by fully integrating as their development team, currently five developers.
Technology
The micro SaaS apps were built using either PHP, Laravel, Node.js, or React as the software architecture; with Zendesk API facilitating the apps into the Zendesk ecosystem.
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The impact
Pluscloud traditionally specialized in business consultancy, so working with Proshore has enabled them to be more agile and competitive in the software as a service market for customer-facing departments, like company contact centers.
Since the beginning of our partnership, Proshore has helped to create over 10+ Pluscloud applications which offer customers previously unavailable functionality within the Zendesk ecosystem.
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